FAQ

We do NOT ship to P.O.Boxes and APO addresses.

What Payment Methods do you accept?

We accept all major credit cards. we do not accept Paypal.

My email was not responded to/My Question via email was not answered?

Why did I not receive a response to my email?
We at Napp2reality want your shopping experience to be a great one on our website.  However, you may have questions that may arise about your order you feel you need to email about. Your email will be answered according to the following as many of the common questions you have may already have been answered here or on the Policy page. The following emails will be responded to by a member of our customer service team).
1. Damaged or defective goods
2. Wrong address 
3. Size change within 24 hours
4. Tracking has not been received within 7 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.)
Please understand that we appreciate your business and want to ensure your experience is a great one providing you with the creative design you love. Thank you.

Can I pay online and have someone pick up items at Divine Impressions Studio & Boutique?

Divine Impressions is separate from Napp2reality Fashion. Napp2reality is strictly an online business.

When will tracking be available?

Tracking will be emailed when item is shipped. Tracking will be available 1-2 weeks  after purchase.

I have received different tracking numbers for my order, why?

We have different fulfillment centers for different items on our site.  Each center will send a tracking number with each completed part.  Apparel and accessories will ship separately. 

Where's My Tracking?

Tracking is sent through the email you submitted when creating your account during checkout. Please check your spam for an email from info@napp2reality.com because tracking is guaranteed to be sent  7-14 business days or as indicated in shipping/pre-order dates (ex. tote bags, backpacks, shower curtains, etc.). If you have not received your tracking by email, you can check the status of your order by logging into your online account. To view account, or sign up, please go to the “My Account” icon.

Cancellations

You have 24hr. after your order has been paid to cancel.

I have not received an estimated delivery date with on My Order, Why?

We at Napp2reality cannot give you an estimated delivery date with your order until your order is shipped.

I Realized My Address is wrong/My Package went to the wrong Address, What Should I do?

Please be sure to check your address before placing your order during checkout. We are not responsible for incorrect shipping information. In the event your order is shipped to the wrong address and/or is returned; you will have to contact us at info@napp2reality.comYour email must include your first/last name, email address associated with your order and order number. You will be required to provide the correct shipping address and you will be charged a reshipping fee. The reshipping fee is located here for your item(s) to be reshipped. Incorrect shipping information provided during order submission and checkout will result in delays to your order.

Napp2realty has made an Error on My Order, What should I do?

At Napp2reality, it is our focus to handle merchandise defects with excellence. Please contact us info@napp2reality.com and include pictures of the defective product. Your email must include your first/last name, email address associated with your order and order number. A Napp2reality representative will respond to your email in a timely manner with the appropriate resolution. 

I Don't Know What Size to Order, What Should I Do?

Napp2reality provides a Size Chart guide and the page can be found in the menu. You can also use this web address: https://napp2reality.com/pages/size-chart. We suggest that if you are not confident about your sizing for your order, please Google how to use a size chart for t-shirts on the web to aid you in your selections process. You have 24 hours after placing your order to request a change in size.

My Shirt does not Fit/I Ordered the Wrong Size and/or Color?

Please refer to our size chart for accurate measurements before making your clothing selection. Napp2reality wants to provide you with excellent artwork, service andquality apparel which is why the size chart has been provided. You have 24 hours after placing your order to request a change in size and/or color. Once your item is picked, pulled, and printed; the size and/or color cannot be changed. Clothing items cannot be exchanged or refunded for incorrect size due to customer error. To ensure you order the appropriate size for Fitted T-Shirts and Slim Fitted Tanks, please refer to our Size Chart located in the menu. These items are custom made per order and are non-cancelable, non-returnable & non-refundable.

Does Napp2reality offer resale, or wholesale, opportunities?
We are not offering resale, or wholesale, at this time.

NO REFUNDS

All Items on Napp2reality are made to order/custom made items.

EXCHANGES WILL ONLY BE MADE ON DEFECTIVE ITEMS WITH PROOF
Please email an image of item defects to info@napp2reality.com within 24 hours of receiving your shipmentYour email must include your first/last name, email address associated with your order and order number. A Napp2reality representative will follow up with you in a timely manner.